Cancellation Policy

One-time services

• Before work starts: cancel by email for a full refund (less unrecoverable processing fees). Work is treated as started when we have reviewed your brief and begun production, which we log in your order activity.
• After work starts: cancellation may be possible by agreement. Any refund reflects the work completed so far and is set out in the Refund Policy.
• Quick Services are usually started within hours of ordering and often cannot be cancelled once in progress.

Monthly and quarterly services

• No fixed term. Services renew automatically at the start of each billing period.
• To avoid the next charge, cancel at least 3 business days before the renewal date by email.
• Service continues to the end of the paid period. No pro-rata refund is due for the remainder of a period you cancelled.
• We hand over cleanly: scheduled content already approved will be published unless you ask us not to, and platform access we hold is removed at the end of the period.

Custom projects

Cancellation terms, milestones and any non-refundable deposit are set out in the written proposal for each project.

Cancellation by us

We may cancel an order if a workable brief cannot be obtained after reasonable attempts, if the content requested breaches our Terms, or if we are unable to deliver. Refunds in those cases follow the Refund Policy.

How to cancel

By emailing support@socialbuzzup.com with your order number. We confirm every cancellation in writing.