Refund Policy

The principle

Our fees pay for professional work: time, expertise and deliverables. Refunds relate to whether that work was delivered as described.

When you're eligible for a refund

• Duplicate payment: you were charged twice for the same order. Full refund of the duplicate.
• Cancellation before work starts: you cancel a one-time order before we have begun work (see the Cancellation Policy for how that's determined). Full refund, less any payment-processing fee we cannot recover.
• We can't deliver the agreed scope: if we are unable to deliver what the service page describes, we will offer to fix it, substitute an equivalent, or refund the undelivered part in full.
• Material defect not fixed: if a deliverable clearly fails to meet the written scope and we cannot put it right within the revision allowance plus one additional attempt, we refund the affected part.
• Recurring services: if you cancel mid-period, no refund is due for the current period, but the service continues to the end of it. If we terminate mid-period for reasons other than your breach, we refund the unused part pro rata.

When a refund isn't available

• Work delivered as described, including Quick Services and other small deliverables once they have been sent.
• Dissatisfaction with subjective aspects (style, tone) where the deliverable matches the brief and the revision allowance has been offered.
• Delays caused by an incomplete brief, missing materials or slow approvals on your side.
• Changes of mind after work has started, beyond the cancellation terms.
• Advertising media spend, which you pay to the platform and which we never hold.

How to request one

Email support@socialbuzzup.com within 14 days of the delivery or charge in question, quoting your order number (for example SBU-2026-XXXXX). We respond within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

Chargebacks

Please contact us before raising a dispute with your card provider. We keep full records of orders, briefs, messages and deliverables and will provide them in any dispute.