Privacy Policy

Who we are

SocialBuzzUp ("we", "us") is a digital professional-services provider offering social media strategy, content, creative, video editing, branding, management and advertising-management services. Contact: support@socialbuzzup.com.

This policy explains what personal information we collect, why, how long we keep it, and your rights.

Information we collect

• Account and order details: name, email address, company, billing information and the services you purchase.
• Brief content: information you provide so we can deliver the service, such as profile links, business descriptions, audiences, brand assets, footage and reference links.
• Communications: messages sent through your dashboard, email or our contact forms.
• Technical data: IP address, browser type, pages visited and similar information collected through server logs and, where you consent, cookies (see our Cookie Policy).
• Payment data: handled by our payment provider. We never see or store full card numbers.

How we use it

• To create, deliver and support the services you order, including storing your brief and the deliverables we produce.
• To process payments, issue invoices and keep accounting records.
• To communicate about your order, respond to enquiries and send service notices.
• To operate, secure and improve the website.
• To meet legal obligations, including tax and record-keeping.

Legal bases

Where data-protection law requires a legal basis, we rely on performance of a contract (delivering what you ordered), our legitimate interests (running and securing the business), consent (optional cookies and marketing), and legal obligation (tax and accounting).

Client-supplied materials and third-party platforms

Materials you send us (footage, images, copy, brand files, profile information) are used only to deliver your order. Where a service involves publishing to or managing third-party platforms, we use the platform's official partner or scheduling access granted by you. We never request your platform passwords. Those platforms process data under their own policies, which we do not control.

Sharing

• Specialist contractors (designers, editors, media managers) working under confidentiality agreements, only for your project.
• Service providers: hosting, email delivery, payment processing, analytics and scheduling tools.
• Authorities where required by law.
• We do not sell personal information.

Retention

Order records, invoices and deliverables are kept for 7 years to meet accounting and legal requirements and to support you if you return. Enquiry data not leading to an order is kept for 12 months. Uploaded assets are deleted 12 months after project completion unless you ask us to keep them.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. Contact support@socialbuzzup.com and we will respond within the period required by law. You may also complain to your local data-protection authority.

Security

We use encrypted connections, access controls and reputable providers. No system is perfectly secure; if a breach affects you, we will notify you as required by law.

International transfers

We are based in the United Kingdom and use providers that may process data in other countries. Where required, we use appropriate safeguards for such transfers.

Children

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The date at the top shows the latest version. Material changes will be flagged on the website or by email.